Refund Policy

At DNL Global Solutions LLC, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

• You have 30 days from the date of purchase to request a return.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Proof of purchase (e.g., order confirmation or receipt) is required.

2. Non-Returnable Items
The following items are not eligible for returns:

• Gift cards.
• Items purchased on clearance or marked as "Final Sale."
• Customized or personalized products.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and the amount will be credited to your original payment method within 5-10 business days.
• Shipping fees are non-refundable.

4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [Insert Email Address].

5. Return Shipping

• Customers are responsible for covering return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or a full refund.